Review – Canadian Online Pharmacy with Poor Customer Support Team

by Jocalyn Clark 2017-09-25
Read Summary is an online Canadian Pharmacy and International medication service offering a wide array of prescription and non-prescription medicines at an affordable price. Prescriptions are filled by licensed Canadian pharmacist and international pharmacies worldwide. Canada Drugs United is a proud member of the Canadian International Pharmacy Association (CIPA) and the International Pharmacy Association of British Columbia (IPABC). The products are procured from various countries including Canada, New Zealand, India, Australia, Turkey, the United Kingdom, and the United States. Some of the popular drugs offered by the pharmacy are Abilify, Celebrex, Cialis, Combivent, Cymbalta, Diovan, Lovenox, Plavix, Seroquel, and Viagra. The prices of their generic products are also very competitive. Sildenafil, a popular drug commonly used for the treatment of erectile dysfunction in men, only costs $ 1.82 USD per pill. The pharmacy requires a valid prescription upon ordering. All medication orders are reviewed by their licensed pharmacists.

The payment and shipping methods currently accepted by the pharmacy is not mentioned from their website. Shipping fee is standard for all orders. Canada Drugs United charges $ 10 USD per package for all deliveries within the United States. For Canadian orders, packages normally arrive within 8-12 business days while international orders are delivered within 16-18 business days. All packages have corresponding insurance in case of loss or damage.

Canada Drugs United does not accept returns of medication. All orders are considered final once they have left the pharmacy. If in case the customer received a damaged or defective product or did not receive the package at all, you are advised to call their customer support group for assistance.

If you have questions or other concerns, you may reach Canada Drugs United at 1-877-243-7172. You may also leave a message on their website. Reviews

A customer review was found from about this Canadian Pharmacy and it was found to be a negative feedback about the company.

A previous customer named Fred Farkel gave Canada Drugs United a 1 out of 5 stars rating because of a previous incident that happened on his transaction.

The pharmacy promised him a full refund that was expected to arrive within 8-15 business days. However, a month has passed and the refund was not issued. He said that the pharmacy has clearly “no intention of making good” on his claim.

I am not sure if the customer and the pharmacy just had a misunderstanding on this part but they could’ve done better if the customer support group attended promptly on this incident. Reviews 2017 and were also used to gather data about the safety and validity of the website used by the Canada Drugs United. does not recommend browsing or buying from

The website does not own an SSL certificate, so a high probability that personal information might be compromised on the site. The location is also a bit vague. Most of the traffic comes from India but the website is hosted on Barbados. The owner of the website is using software to hide its real identity. I believe that a trustworthy website is one that doesn’t need to hide any pertinent information about the company.

On the other hand, gave the online pharmacy a low trust rating and does not recommend as safe to use.

The site is based in the United States but it could also be from Barbados. In order to classify a website as legitimate and trusted, the exact location should be declared by the owner accordingly. Coupon Codes

Canada Drugs United offers generic medicines at a very low and reasonable price. It is already competitive with other online pharmacies in the market. Moreover, the health store also gives special deals to attract more consumers.

Currently, the online pharmacy is giving $ 35 USD voucher each time you refer someone.

This is actually a good networking strategy to get more people to try their services. However, if they want to retain regular customers, they must also think of ways to give more deals and offers that would benefit the majority.

Editor's Rating

Overall Score
Canada Drugs United is an online pharmacy dispensing medicines from licensed pharmacies in Canada and from a few affiliated international licensed pharmacies. The store is certified and a member of reputable Canadian Pharmaceutical organizations. The prices that they are offering are very competitive and they offer a wide variety of generic prescription and over the counter drugs. The website was easy to navigate and it is convenient to order either using their website or by phone. I am giving this online pharmacy 1 out of 5 stars rating. and gave low trust rating for this pharmacy and did not recommend buying from the site. They are using software to hide their identity on the website. I don’t recommend websites such as this because I believe that customers like us need to know pertinent details before we could fully trust a company. There are also negative reviews found about the kind if service they provide. I don’t know if it was just an incident of misunderstanding that the refund was not processed on time, but I think that the customer support team could’ve gone the extra mile to assist the client. The pharmacy is competitive when it comes to price and delivery but I think they need to improve more on their safety and trust issues. Moreover, the customer support group should exert more effort when communicating with clients and be firm with the timeline or deadlines that they announce. The pharmacy needs to work a little harder to gain a good reputation and bring back the trust of its consumer in the future.
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